Die Automobilindustrie kämpft mit steigenden Garantiekosten. Die zehn größten OEMs verzeichnen durchschnittlich über 1,5 Billionen US-Dollar pro Jahr. Die Einführung fortschrittlicher Technologien wie autonomes Fahren, Elektrifizierung und Vernetzung hat zu einem sprunghaften Anstieg der Garantieansprüche geführt. Das Aufkommen softwaredefinierter Fahrzeuge (SDVs) bringt neue Herausforderungen mit sich, da softwarebedingte Probleme mittlerweile einen erheblichen Anteil der Garantieansprüche ausmachen.
OEMs face several specific challenges in managing warranties, including:
- Timely processing of unstructured data from multiple sources
- Prioritizing issues based on potential risk of recurrence
- Identifying root causes for issues with multiple symptoms
- Coordinating among various teams to align prioritized actions
- Optimizing operational and accrual costs by minimizing analysis costs and no-trouble-found (NTF) incidents
This whitepaper outlines the need for OEMs to establish new practices to further strengthen warranty management systems, including effective data collection techniques, data management systems, and data-driven decision-making mechanisms.
This white paper is a must-read for anyone interested in understanding the complexities of warranty cost optimization in the automotive industry. Download the complete white paper to gain valuable insights and strategies for effective warranty management.
Nihar Sasmal
Chief Architect, Automotive Diagnostics & Aftersales Nihar.Sasmal@kpit.com
Bhavik N. Shah
Associate Vice President, Automotive Diagnostics & Aftersales Bhavik.Shah2@kpit.com
