Pune, India, xx  September 2025 – KPIT Technologies, a global leader in automotive software and mobility solutions, announced a strategic Outsourcing Service Provider (OSP) partnership with Salesforce, the world’s #1 AI CRM platform. This collaboration will enable KPIT to deploy its innovative and proven Vehicle Relationship Management (VRM) solution on Salesforce’s scalable, secure, and AI-powered CRM platform, driving measurable business outcomes for the global automotive OEMs and mobility providers.

Addressing the Industry Challenges

The passenger car, trucks and off-highway industries are all being challenged to find newer ways to provide exceptional service experiences, maximize parts revenues, and manage global costs. All of these require integrated workflows that overlay the traditional Aftersales IT systems.

This challenge of aftersales transformation comes at a time of ever more demanding vehicle software complexity, increase in warranty cost, continuous reduction in availability of skilled labor, tighter regulations around repairs, and fragmented aftersales IT systems.

Vehicle Relationship Management (VRM) from KPIT is an integrated platform that leverages customer data, vehicle data and agentic AI to streamline the entire aftersales journey for both customers and vehicle manufacturers. This journey begins from the point of sale and continues with remote monitoring, software updates and intelligent maintenance. In the event of a vehicle failure, pre-diagnosis, intelligent resource planning and  automation of workflows in a workshop ensure faster turnaround time for repairs.

What KPIT and Salesforce bring together

With over two decades of experience helping automotive OEMs reduce warranty claims by up to 10%, reducing downtime by up to 25% and increasing the dealership throughput by up to 20%, KPIT brings its complete Vehicle Relationship Management (VRM) solution to the partnership, featuring core modules such as the Data Platform, Triage module, Resource Module, Scheduling & Service Broker, Aftersales Information Bus, Customer Diagnostics Assistant, Predictive Maintenance and Remote Diagnostics, which are designed to collectively or individually address after-sales challenges and enable seamless, data-driven services.

Salesforce provides the robust, secure, and scalable cloud platform underpinning the solution. Key features include unified customer and vehicle data for a 360° view, real-time segmentation for personalized engagement, and AI-powered insights for proactive service and predictive analytics. The Salesforce-powered platform accelerates innovation, reduces time-to-value, and simplifies procurement for OEMs.

Together, KPIT and Salesforce are transforming the global aftersales ecosystem and empowering automotive OEMs to deliver enhanced customer experiences, improved operational efficiency, reduced vehicle downtime, and new revenue opportunities from parts & services. This collaboration sets a new benchmark for digital transformation in automotive after-sales, benefiting OEMs, dealers, and end customers alike.

Commenting on this, Kishor Patil, MD & CEO, KPIT Technologies said “This partnership with Salesforce is an important step in our endeavor to re-imagine mobility and the future of automotive aftersales. By combining our VRM platform and decades of deep automotive domain expertise with Salesforce’s world-class AI-powered platform, we are going to empower Service & Parts organizations to deliver seamless, proactive, and data-driven aftersales experiences. We will achieve this by deploying our in-production workflow solutions on Salesforce Platform. We will also be building new end to end agentic AI based workflows together with Salesforce.  Together, we want to set a new benchmark for operational efficiency, customer satisfaction, and innovation in the global mobility ecosystem.”

Arundhati Bhattacharya, CEO & President, Salesforce South Asia, said, “The future of mobility is centered on delivering intelligent and seamless experiences, not just modern vehicles. Our partnership with KPIT is about powering that future. By combining the scale and intelligence of the Salesforce platform with KPIT’s forward-thinking approach to automotive solutions, we are empowering the industry to deliver ‘vehicle-maintenance-as-a-service’ at scale for modern enterprises. This is about transforming a traditionally complex process into a proactive, customer-centric experience, and Salesforce is thrilled to be the technology platform that helps make KPIT’s vision a reality for modern automakers.”

For media inquiries, please contact:
KPIT Technologies: [Contact Info]
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About KPIT Technologies:
KPIT is reimagining the future of mobility, forging ahead with group companies and partners to shape a world that is cleaner, smarter, and safer. With over 25 years of specialized expertise in Mobility, KPIT is accelerating the transformation towards Software and AI-Defined

Vehicles through its advanced solutions, platforms, and products—propelled by mobility-infused AI frameworks, software craftsmanship, and systems integration mastery. Fuelled by 2000+ vehicle production programs and powering 20+ million vehicles on the road with KPIT software, our experience is unmatched. At the same time, we push boundaries, developing solutions that enable Mobility OEMs to innovate at speed and scale.

About Salesforce:
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