IDART - INTEGRATED DIAGNOSTICS & AFTERSALES TRANSFORMATION

Aftersales, built for the
software-defined era.

iDART connects engineering, aftersales, and customer experience across Passenger Cars, Commercial Vehicles, Off-Highway and Agriculture — a single intelligence layer that turns every service event from a cost into a data asset. Built from inside the vehicle. Deployed across 10M+ of them.

Built from inside the vehicle. Deployed across 10M+ of them.

One vision. Every segment’s reality.

A passenger car, a long-haul truck, an excavator and a harvester fail in completely different ways — and cost money in completely different places. iDART meets the operational reality of each, engineered from inside the vehicle.

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First-time-rightPassenger CarsRemote fault isolation, guided repair and OTA campaigns across the dealer network — so the fix happens once, and often without the car coming in.
Dwell timeCommercial VehiclesUptime is revenue. Faults link straight to job cards, parts and scheduling — so the workshop knows what it is fixing before the truck arrives.
↓55% downtimeOff-HighwayMachines that never reach a workshop. Remote diagnostics and OTA keep construction and mining fleets current without leaving site.
One data model, one agentic core, one engineering loop — configured to every segment.

Gaps that cost global
OEMs every single day.

Aftersales runs on disconnected tools. Every gap between them is intelligence lost — and cost absorbed by the OEM.

1. The intelligence gap
Your systems don't share what they know.
Scheduling doesn't know what diagnostics found. Warranty doesn't talk to parts. Every handoff is a data gap — and every data gap is an outcome that didn't happen: a repair repeated, a part overstocked, a claim paid twice.
2. The lifecycle gap
Every resolved fault is a lost engineering signal.
Every fault the service network resolves contains intelligence about the next product generation. Right now that signal disappears at the workshop door. Today's vehicles are designed without the data from today's repairs.
3. The alignment gap
Three stakeholders. Three systems. Little shared intelligence.
OEM optimises for warranty reserve. Dealer optimises for throughput. Customer optimises for time. Three platforms, limited connected intelligence — and the OEM absorbs the cost of every misalignment between them.
4. The compliance gap
Compliance can't be retro-fitted.
Regulation now sets the floor for what an aftersales system must prove. Retro-fitting audit trails and update traceability costs more than building on a platform that already carries them.

Built from inside the vehicle.
Not bolted on top of it.

Engineering-rooted, standards-native
Most aftersales platforms connect to vehicles. iDART was built from inside them — with native ECU diagnostics, SOVD and UDS support, and OTA management from design through end-of-life.
SOVD Server UDS R155 WP.29
Built to scale
Point solutions break under complexity. One platform intelligence layer — every segment's specific needs met from within it.
40+ programmes 10M+ vehicles 6 SDV programmes
AI-native, not AI-bolted
Adding AI to a legacy workflow doesn't fix the workflow. The intelligence isn't a feature — it's the architecture.
Automotive-tuned SLMs Specialist agents
servio-logo

End-to-End Service Workflow.
One connected intelligence layer.

From the moment a service is scheduled to the moment engineering receives the root-cause signal — specialist agents, each trained on automotive data, each owning a stage, all sharing a single vehicle intelligence layer.

01Scheduling & Booking
02Job-Card Pre-Creation
04Repair & Guided Diagnostics
03Parts Availability
05Quality & Warranty Management
06Engineering Feedback Loop

All the agents share a single vehicle data layer — every signal one agent captures is immediately available to every other. That is why issue resolves in hours what disconnected point solutions take days to even detect.

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One complete lifecycle. Engineering to aftersales and back.

iDART covers the vehicle lifecycle — from the first ECU flashed on the line to engineering receiving field fault data from the vehicle in service. All connected through a shared data layer. No signal lost between them.

Engineering Diagnostics
Diagnostic design, ECU-level validation and test automation from concept through SOP — the upstream work that makes field diagnostics work.
End-of-Line Flashing
Every vehicle leaves the line with correct, verified ECU software — variant coding, configuration and functional testing at production-line speed.
Service Diagnostic
Remote and on-vehicle diagnostics that pinpoint faults early, cutting downtime and lifting first-time-fix rates across every segment.
Aftersales Content Authoring
AI-assisted creation of repair manuals and procedures, author diagnostic content once, reuse it everywhere — across variants and markets.
OTA Updates
Staged rollout and full audit trail at fleet scale. R155 and WP.29 aligned, with up to 60% lower recall cost.
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Transformation enablers

Predictive maintenance
Remaining-useful-life-based prediction, anomaly detection and virtual sensors for critical components
AI driven prognostics
Guided diagnostics – trace-2-fix
AI-guided troubleshooting that adapts each step to a vehicle's failure history and live data — helping technicians reach the right fix faster.
First-time-fix acceleration
Fleet management
Connected-vehicle data turned into 24x7 fleet monitoring and health insights
Intelligent fleet operations
Compliance & standards
Solutions adhering to global standards — uds, odx, sovd (ISO 17978) — and EU right to repair obligations.
Regulatory validation
Testing & validation
Virtual ECU and HIL automation with AI-generated test cases for faster, broader coverage.
AI-driven test automation

Not benchmarks. Not
estimates. Deployed results.

These outcomes are drawn from live iDART deployments.

Passenger Cars
<40%
Faster diagnostics
↑35-40%
First-time-fix-rate
↓30%
Repeat repairs
North American PC OEM - AI-guided diagnostics
Diagnose faster. Author content at 40% lower cost
An integrated diagnostics system combined AI-guided troubleshooting with advanced content authoring, creating a single source of truth for aftersales teams, enabling faster issue resolution and supporting reusable diagnostic outputs across multiple downstream applications.
Commercial Vehicles
↓20%
Repeat repairs
↑15%
Vehicle uptime
↓18%
Diagnostic cost
Global CV OEM · VRM Platform & Guided Diagnostics
Repeat repairs dropped 20%. Vehicle uptime up to 15% higher.
Deploying iDART's Vehicle Relationship Management platform and AI-guided diagnostics across a global dealer and fleet network connected OEM, Tier-1 suppliers and workshops through a single vehicle record for the first time.
Off-Highway
↓15%
Average handling time
↓30%
Applicable on-site visits
↑20%
Remote tests executed
OFF-HIGHWAY OEM · REMOTE TROUBLESHOOTING
Remote software updates, orchestrated from one control plane.
A central Flash Orchestrator unifies wired and OTA updates, managing deployment across legacy ECUs while enabling future SDV and HPC architectures. An API-driven troubleshooting platform uses reusable microservices to support OEM applications, service teams, and automated workflows.

Aftersales Transformation, Engineered for Outcomes.

10M+
Vehicles on the KPIT platform
40+
OEM production programs
25
Years of automotive engineering
6
SDV programs in production

Frequently asked, directly answered.

Common questions from engineering, aftersales and program teams evaluating KPIT’s integrated diagnostics and aftersales platform at scale.

iDART is KPIT’s AI-led automotive aftersales platform. It connects engineering diagnostics, end-of-line flashing and field service in a single closed loop — across passenger cars, commercial vehicles, off-highway and agriculture.

Yes. iDART enables cloud-connected diagnostics for software-defined vehicles, including a production SOVD Server aligned with the ISO 17978 standard — so OEMs can diagnose, update and monitor vehicles remotely across the lifecycle.

iDART delivers OTA software updates and remote diagnostics from one platform, letting OEMs push updates and read vehicle health in the field without a workshop visit.

iDART’s guided diagnostics solution, Trace2Fix, uses AI to adapt each troubleshooting step to a vehicle’s failure history and live data — helping technicians reach the correct fix faster and reducing repeat visits.

Yes. iDART applies agentic AI to warranty adjudication, claim triage and parts forecasting, helping OEMs cut invalid claims and control aftersales spend.

Yes. iDART covers diagnostics and aftersales for trucks, commercial vehicles, off-highway and agricultural equipment, with the distinct failure economics of each segment built in.

Empowering your network and
keeping your customers moving.

Talk to an iDART specialist about your segment and deployment context.
No generic demos — the conversation starts with your challenge.

Aftersales, reimagined by KPIT
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