A global construction equipment manufacturer needed to modernize its aftersales diagnostics. Manual processes, fragmented knowledge sources, slow issue resolution, limited real-time access to critical technical and telematics data, and scalability constraints affected service efficiency across its dealer network.

KPIT designed and implemented a GenAI-powered service agent on AWS, providing context-aware diagnostics, repair guidance, and secure integration with enterprise and telematics systems. The solution reduced human intervention, accelerated issue resolution, improved technician productivity and service throughput, and enabled global scalability.

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